Terms & Conditions
Effective Date: April 7, 2026
Last Updated: April 7, 2026
Welcome to the Synergy Health Partners website. These Terms & Conditions govern your use of this website and any online services, forms, tools, appointment requests, patient communications, and related digital content made available by Synergy Health Partners (“Synergy,” “we,” “our,” or “us”).
By accessing or using this website, you agree to these Terms & Conditions. If you do not agree, do not use the website.
1. Website Purpose
This website is intended to provide general information about Synergy Health Partners, our providers, locations, services, and certain patient resources. It may also allow users to request appointments, submit forms, communicate with our team, or access third-party tools connected to our services.
This website is not intended to provide emergency care, medical diagnosis, or treatment decisions over the internet.
2. No Emergency or Urgent Medical Use
Do not use this website, contact forms, email, text messaging, or online appointment tools for medical emergencies or urgent medical needs.
If you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency room.
3. No Medical Advice
Content on this website is provided for general informational purposes only. It does not replace medical advice, diagnosis, or treatment from a qualified healthcare professional.
Your use of this website does not establish a provider-patient relationship unless and until you are formally accepted as a patient and seen by an appropriate provider.
4. Appointment Requests and Communications
If you submit an appointment request, contact form, intake form, or similar communication through this website, you agree that:
- the information you provide is accurate and complete;
- submission of a request does not guarantee an appointment;
- Synergy may contact you by phone, voicemail, email, text message, mail, or other reasonable means in order to respond to your request, coordinate care, verify information, or provide appointment reminders; and
- communications may include information reasonably related to your care, scheduling, billing, or healthcare operations.
Synergy may use or disclose health information for treatment, payment, healthcare operations, appointment reminders, and other purposes permitted by law, as described in its Notice of Privacy Practices.
5. Privacy and Protected Health Information
Your use of this website is also subject to our Notice of Privacy Practices and any applicable website privacy disclosures.
If you submit protected health information (“PHI”) through forms, portals, scheduling tools, or other services we make available, that information may be used and disclosed as permitted by applicable law for purposes including treatment, payment, healthcare operations, appointment scheduling, quality improvement, and related administrative functions.
Synergy may also work with authorized third-party service providers or business associates who support these activities under agreements designed to protect your information.
Do not send highly sensitive or unnecessary medical information through general website forms unless specifically requested.
6. Patient Portal and Third-Party Tools
Certain features on this website may connect you to third-party systems or vendors, such as patient portals, scheduling platforms, bill payment tools, telehealth services, reviews, maps, or other external applications.
Those third-party services may be governed by their own terms, privacy policies, and security practices. Synergy is not responsible for the content, availability, or policies of third-party platforms that are not owned or controlled by us.
Your use of any third-party service is at your own discretion and subject to that provider’s terms.
7. Acceptable Use
You agree not to use this website:
- in violation of any law or regulation;
- to submit false, misleading, or fraudulent information;
- to interfere with the operation or security of the website;
- to attempt unauthorized access to systems, accounts, or data;
- to introduce malicious code, viruses, bots, scraping tools, or other harmful technology;
- to impersonate another person or misrepresent your identity; or
- to use the website in a manner that could disrupt patient care, operations, or access for others.
We may suspend, block, or restrict access to the website or certain features if we believe misuse has occurred.
8. Intellectual Property
All website content, including text, graphics, logos, branding, page design, images, videos, and other materials, is owned by or licensed to Synergy Health Partners unless otherwise stated.
You may view, download, or print website content for personal, non-commercial use only. You may not reproduce, republish, distribute, modify, transmit, display, or exploit website content for commercial purposes without prior written permission.
9. Marketing and Publicity
Synergy will not use your health information for marketing communications or make disclosures that would constitute a sale of protected health information without written authorization where required by law.
If we wish to use your name, image, likeness, or appearance in promotional or marketing materials, we will obtain appropriate written authorization before doing so.
General website analytics, advertising technologies, or similar tools may be used in accordance with applicable law and our privacy disclosures, but nothing in these Terms changes your rights under our Notice of Privacy Practices.
10. Accuracy of Website Information
We try to keep website information accurate and current, but we do not guarantee that all content is complete, current, or error-free at all times.
Provider availability, accepted insurance plans, office hours, services, and location details may change without notice.
You should confirm important details directly with our office before relying on them.
11. Disclaimer of Warranties
This website and its content are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, Synergy Health Partners disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, security, or accuracy.
We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors or harmful components.
12. Limitation of Liability
To the fullest extent permitted by law, Synergy Health Partners and its affiliates, providers, employees, contractors, and agents will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to your use of, or inability to use, this website.
Nothing in these Terms is intended to limit liability where such limitation is prohibited by law.
13. Indemnification
You agree to defend, indemnify, and hold harmless Synergy Health Partners and its affiliates, officers, employees, providers, and agents from and against claims, liabilities, damages, losses, and expenses arising from your violation of these Terms, misuse of the website, or submission of false or unlawful information.
14. Children
This website is not directed to children for independent use in obtaining medical services online. If a parent, guardian, or legal representative uses the website on behalf of a minor or dependent, that person is responsible for the accuracy of submitted information and compliance with these Terms.
15. Changes to These Terms
We may update these Terms & Conditions from time to time. Any revised version will be posted on this page with an updated effective date. Your continued use of the website after changes are posted means you accept the revised Terms.
16. Governing Law
These Terms & Conditions are governed by the laws of the State of Michigan and applicable federal law, without regard to conflict of law principles.
17. Contact Information
If you have questions about these Terms & Conditions, website communications, or privacy-related concerns, please contact:
Synergy Health Partners
Attn: Medical Records
500 Stephenson Hwy, Ste 300
Troy, MI 48083
Phone: 586.261.1960 ext. 12024
Fax: 586.722.0201
Email: medicalrecords@synergyhealth.org